Tuesday, 05 May 2009 14:20

Best and Worst Insurers of 2009 from ASA-AZ

The Automotive Service Association (ASA) of Arizona released the results of its 12th annual “Best Insurer” survey.  Arizona collision repair facilities were asked to rate insurance companies on a scale of one (worst) to ten (best) based on the question; “Do the insurance company’s overall policies, attitudes and payment processes focus on providing quality and timely repairs for the consumer?”


The association has listed below the rank and score of 39 insurance companies that insure the majority of vehicles in Arizona.  “The most important aspect of the survey is that it underscores the significant variance in how insurers treat their policyholders after a covered loss,” said Luz Rubio, Executive Director of ASA of Arizona.
Thirty-nine insurance companies were scored and ranked:

Best
1. USAA (8.27)
2. State Farm (7.38)
3. AAA (7.31)
4. American Family (7.10)
5. Chubb (6.94)
6. Hartford (6.90)
7. Farm Bureau (6.81)
8. Amica Mutual (6.60)
9. Ca Casualty (6.53)
10. Farmers (6.492)
11. Travelers (6.488)
12. Fireman’s Fund (6.34)
13. MetLife (6.319)
14. Ameriprise (6.316)
15. Auto Owners (6.31)
16. GMAC/Integon (6.28)
17. Colorado Casualty (6.15)
18. Allstate/Encompass (6.08)
19. CNA/Continental (6.06)
20. Safeco/AM States (6.04)
21. GEICO (5.86)
22. Country Companies (5.694)
23. Sentury (5.686)
24. Liberty Mutual/Prudential (5.65)
25. Mercury (5.612)
26. Kemper/Unitrin (5.563)
27. Acuity (5.52)
28. Infinity/Windsor (5.39)
29. Unigard (5.28)
30. Nationwide/Allied (5.20)

Worst
31. AIG/21st Century (5.12)
32. Gainsco (5.04)
33. Ensurance (5.02)
34. Ohio Casualty (4.94)
35. Secura (4.90)
36. Safeway (4.52)
37. MGA Insurance (4.50)
38. State Auto (4.43)
39. Progressive (3.35)

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