Its own Cleveland-based division headquarters was the site of the last Sherwin-Williams Automotive Finishes A-Plus™ University EcoLean™ Suite of Training Course Offerings. Featuring the ‘Achieving Service Excellence’ course, training was held August 21, 2013, in Warrensville Heights, OH.
The ‘Achieving Service Excellence’ program is designed for shop owners, production managers, customer service representatives, and estimators to provide them with the skills, knowledge, and tools necessary to improve their collision center’s quality, production, and output… by focusing on the right types of customer service.
“Lean collision repair shops— and those that utilize the right methods of customer service—are able to reduce internal costs and raise their level of CSI and output quality. This two-fold result often helps them gain a competitive advantage in their respective markets,” says Steve Feltovich, Manager of Business Consulting Services for Sherwin-Williams Automotive Finishes.
The ‘Achieving Service Excellence’ course discussed the following topics:
● How to become more profitable with a customer-focused strategy
● How to establish a proven method for providing each customer with value
● How to build a strong brand based on customer service excellence
● How to improve efficiency and effectiveness of your customer service staff
● Identifying service excellence professionals in and out of your organization
● Explain driving factors behind the experiential service economy
To register online for an upcoming Cleveland A-Plus University EcoLean ‘Achieving Service Excellence’ course, go to http://www.sherwin-automotive.com/customer-programs-services/a-plus-network/calendar-of-events/.
For more information on the A-Plus Network, call 800-798-5872 or go to http://www.sherwin-automotive.com/en/Markets/Collision-Repair/A-Plus-Network.aspx.