Business integrity, professional standards in automotive repair, outstanding customer service and community involvement are all qualities held by Lonsdale Auto Works, earning them their fifth Top Shop award from AAA Clubs of Minnesota.
Lonsdale Auto Works, located at 616 Industrial Dr. SE, is owned by Scott Pelava.
Each year, the AAA organization recognizes a select number of their Approved Auto Repair (AAR) facilities. In Minnesota, 15 shops earned the Top Shop honor for 2015. The 18th annual Top Shop awards are given to those repair facilities that last year had the required number of online customer satisfaction surveys with an excellent rating of 95 percent or above.
The customer evaluations are monitored and processed by AAA throughout the year.
“This is pretty cool because winning it consecutive years means we must be doing something right,” Pelava said. “This year they raised the criteria, and we still made the cut.”
He added that the AAA Club usually recognizes 20 top shops each year, but this year lowered it to just 15; a number he’s glad to be a part of.
AAA requires Top Shop facilities to demonstrate the highest level of commitment to its customers by having a staff member certified: ASE Master A1-A8, ASE Advanced Engine Performance L-1, ASE Certified Service Advisor C-1.
Currently, more than 100 auto dealers and independent facilities in Minnesota participate in AAA’s AAR program. To qualify, a repair facility must meet AAA’s strict criteria for technician certification and customer satisfaction.
The shop must be certified in four categories of expertise including engine performance, minor engine repair, brakes and electrical systems. In addition, the shop must employ Automotive Service Excellence (ASE) certified technicians, maintain an excellent performance record and a good community reputation.
We would like to thank LonsdaleNewsReview.com for reprint permission.