"The shop marketplace has grown more complex than ever and customers demand a high level of quality and efficiency with repairs," said Brian Elmi, Mitchell's Director of Product Development. "Vehicle Location allows production managers to identify where a vehicle is in the repair process, whether that vehicle is ahead or behind the average timeline, and what resources should be shifted to ensure a successful repair. Managers now have better visibility into repair cycles and staff is better informed about the progress of a vehicle."
The updated Vehicle Location feature delivers a tablet- and mobile-friendly way to search and update vehicles during a repair. It also delivers improved visualization tools that allow shop employees to view reports and analyze repair process data.
The new Production Management tool is part of the RepairCenter™ management solution and has been designed to:
- Enable tracking and updating of Vehicle Location for individual jobs effortlessly with Timeline, a visual representation of where the vehicle is in the repair process.
- Provide real-time capacity information of WIP to identify bottlenecks and efficiencies by department.
- Allow printing/viewing/reporting to complement the vehicle update process and provide shops with data to react on body shop production key performance indicators (KPIs), including Cycle Time, Severity, Rental Expenses and Customer satisfaction scores.
"Delays are the business killer of any repair shop and this starts with tracking," said Elmi. "With the updated, user-friendly Vehicle Location feature, anyone in the shop can access the tool and update the status of a repair, which ultimately helps the shop hit deadlines and deliver the best results for customers. Control of the repair process is paramount, and this new feature enables shops to efficiently and effectively manage this to help drive more customers and higher profits."
Vehicle Location is available with the Mitchell RepairCenter solution. For more information, visit www.Mitchell.com.