Two town halls
An Automated Claims Processing Town Hall that will look specifically at the various steps in the claims processing procedure and a "Come and Be Heard" Town Hall luncheon that will cover collision industry issues facing today's repair professionals are two highlights upcoming at NACE 2003.
Tom McGee, executive vice president of I-CAR, will moderate the Automated Claims Processing Town Hall which will focus on the six steps in the claims process, identified as First Report of Loss, Required Services, Dispatch and Assignment, Assessment and Repair, Negotiation and Settlement, and Closing and Post-Repair. Representatives from companies involved in each step of the process will be part of the town hall discussion, which will be held from 4 p.m.-6 p.m. on Friday, December 5.
The "Come and Be Heard" Town Hall luncheon will take place from 11:30 a.m.-1:00 p.m. on Saturday, December 6, with Brian Sullivan, Risk Information Inc., as moderator. This event will include panelists from different segments of the collision repair industry. The panel will include an independent repair shop owner, a consolidator, and a legislative representative, as well as representatives from training and education, a paint company, the insurance industry and an industry trade publication.
Attendees who pre-register for these events will be given the opportunity to submit questions for consideration via e- mail, or submit written questions on-site for consideration. The town hall moderators will pose attendees' questions to panelists.
"We anticipate that both town hall events will have informative and lively discussions among panelists, and that attendees will benefit greatly from the varying perspectives presented on many of the industry's most pressing and challenging issues," said Dana Bellantone, NACE show director.
Claims processing pavilion
To complement the two town hall events, the Claims Process Pavilion will feature the latest automated claims processing products, practices and technology. Exhibiting companies will present their latest high-tech products and services for shop management, claims processing and electronic parts purchasing, both new and used.
The following companies are scheduled to participate in the Claims Process Pavilion: ADP, ARMS, Auveco Products (Auto Vehicle Parts Co.), CCC, Chief Automotive Systems, Inc., Copart Salvage Auto Auctions, Inc., CSi Complete, Dent Estimators, Enterprise Rent-a-Car, Fix Auto, Insurance Auto Auctions, LKQ Corp., Mitchell, NewEra Sotfware, OEConnection, Planet Salvage, See Progress, Sapulpa Auto Pool, and RV Marketing.
Be sure to leave time in your schedule to visit the always popular Action Demo Arena, filled to capacity in the past. This event will have dynamic and informative demonstrations on Structural and Acoustical Foam, Surface Preparation, Auto Glass Repair, Resistance Spot Welding, Hybrid Car Safety and Auto Glass Installation. Demonstrations will be held on December 5 and 6, and videotaped for purchase. Each demonstration will last approximately one hour.
More educational sessions than ever
The conference will include 45+ educational sessions covering shop management, general interest, small shop, vehicle repair, lifestyle, jobber and insurance topics. Sixteen of these sessions will be new to NACE and several will be "back by popular demand" with updated content. The conference will also include a new three-hour workshop on estimating practices, and three-hour sessions on shop financials, wage and hour, management techniques and philosophies, and benchmarking.
The international panel discussion, "International Issues and Trends," has been expanded to a three-hour session. The panel will consist of experts from different countries and will cover R-CAR training, research and development, new technology, OE training and repair standards, Jaguar and other aluminum car training, legislation and its impact, and global trends - trends that will be faced by U.S. repairers within the next few years.
Website for info, registration
Online registration is currently available on the NACE website www.NACEexpo.com.
Attendees and exhibitors can also use the NACE website to get the best hotel rates for this year's event in Orlando, Florida, and to book air travel arrangements and receive the lowest web-only airfares to this premier destination.