Wednesday, 31 May 2006 17:00

BAR adopts new regulation to expedite repairs

Effective May 17, the Bureau of Automotive Repair (BAR) adopted a new regulation that will add flexibility to the process under which additional repairs may be authorized. The new regulation [Title 16 CCR3353(f)] permits the customer to designate another person to authorize additional parts and labor written estimated price. 

It specifies that the designation can be made by a separate form or may be incorporated into the shop's work order. The regulation also specifies the content of the designation form. The designation form (if on a separate form) must be completed in duplicate and one copy given to the customer along with the regular work order. The remaining copy is retained by the ARD.

Until now, only the customer could authorize additional work.

Under current law, an Automotive Repair Dealer (ARD) is required to give each customer a written estimated price for parts and labor before repair work begins. If the actual parts and labor will exceed the written estimate, the ARD is required to obtain the customer's authorization before any additional service is performed.

If the authorization from the customer for additional repairs is oral, the dealer must make a notation on the work order and on the invoice of the date, time, name of person authorizing the additional repairs and the telephone number called. The notation must also include a specification of the additional repairs, parts, labor and the total additional cost.

 

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