"The evolution of the PRO program has put Allstate in a position to begin innovative work that will benefit repair facilities and our policyholders," said John Edelen, Allstate assistant vice president of claim strategy. "We believe repair facilities will benefit from enhanced communication with Allstate, more choice and an improved repair experience. Our goal is to make it easier for repair facilities and the entire collision repair industry to do business with us."
Allstate anticipates the open platform concept will enhance the claim experience for customers by improving vehicle repair times and providing Allstate with greater access to more detailed repair information to help ensure facilities continue to provide an outstanding level of service.
"By further enhancing the claim experience, we build relationships and give customers a reason to choose our company ahead of all others," notes Edelen. "Our claim organization is a competitive advantage."
Allstate is currently working with the three major estimatic software providers on this exploration.
Allstate introduced the Direct Repair Program concept and its PRO program approximately 20 years ago. The goal was to foster a mutually beneficial relationship between Allstate and repair facilities and help ensure policy holders receive superior claim service.
Allstate's PRO program includes about 4,500 shops across the country that provide customers with one-stop repair service.