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Thursday, 30 August 2012 16:26

NACE-CARS MSO Symposium Announced

Automotive Service & Repair Week (ASRW) has announced that its schedule for its MSO Symposium is now available. Designed for collision repair multi-shop operators and held during ASRW, the MSO Symposium is scheduled for Friday, Oct. 12.

Registration for the MSO Symposium is $125 and is available online for qualified MSOs only. The symposium was created specifically for shop owners with two or more locations.

“Our success with last year’s inaugural MSO Symposium generated tremendous enthusiasm and interest among MSOs in the U.S. and Canada. It has also proven to be a draw for our speakers who want to share their thoughts with this growing segment of the collision repair industry,” said symposium facilitator and co-producer Matthew Ohrnstein, Symphony Advisors. “We are especially pleased to be able to tailor this year’s content to respond to specific feedback from last year’s attendees.”

The 2012 Schedule-at-a-Glance is as follows:




8:30 AM – 8:45 AM

Welcome & Opening Comments


8:45 AM – 9:45 AM

Developing a Sustainable Culture


Facilitated by:
Marcy Tieger, Symphony Advisors
Guest Panelists:

• Andrew C. Taylor, Chairman
and CEO, Enterprise Holdings

• Pam Nicholson, President
and COO, Enterprise Holdings

• Christine B. Taylor, Assistant
Vice President, Enterprise Holdings

9:45 AM – 10:45 AM

Strategic Brand Development:
Differentiate Through Innovation

Facilitated by:
David Lingham, IBIS Conference

Guest Speaker:
Sasha Strauss, Founder and CEO,
Innovation Protocol; Professor,
University of Southern California

10:45 AM – 11:15 AM



11:15 AM – 12:30 PM


Building Lasting Business
Through Performance

Facilitated by:
Matthew Ohrnstein,
Symphony Advisors

Guest Panelists:

• Bill Brower, Assistant Vice President
and Manager, APD, Personal Market
Claims, Liberty Mutual Insurance

• Patrick Burnett, Assistant Vice
President, Nationwide

• Michelle Dereszynski, Assistant Vice
President, APD National Operations
and Strategy, Farmers Insurance

• Susanna Gotsch, Director,
Industry Analyst, CCC Information

• James Spears,
Assistant Vice President, USAA

12:30 PM – 1:30 PM



1:30 PM – 2:45 PM

What a Difference a Year Makes

Facilitated by:
Matthew Ohrnstein, Symphony Advisors

Guest Panelists:

• Steve Grimshaw,
Caliber Collision Centers, CEO

• Chris Abraham,
Service King Collision Centers,

• Brock Bulbuck,
The Boyd Group, President and CEO

• Duane Rouse,
ABRA Auto Body & Glass, CEO


2:45 PM – 3:15 PM



3:15 PM – 4:30 PM

Show Me the Money: Private Equity’s
View of the Collision Repair Industry

Facilitated by:
Rex Green, BB&T Capital Markets,
Head of Consumer Group

Guest Panelists:

• Warren Feldberg, Partner,
Champlain Capital Partners, LP

• Lorin Knell, Partner,
KCB Management

• Luis Zaldivar, Managing Director,
Palladium Equity Partners

• TBA, The Carlyle Group

• Other(s) to be announced

4:30 PM – 4:45 PM



4:45 PM – 7:00 PM



“The MSO Symposium was one of the most anticipated events of 2011, and this year’s event is on pace to exceed our expectations once again,” said Ron Pyle, ASA president. “The overwhelming response and support by the sponsors of this event have truly shaped it, and we are grateful to each of the sponsoring companies who have played a critical role in this year’s symposium.”

The MSO Symposium debuted at ASRW in 2011 specifically for multi-shop owners. A sold-out success in its first year, the MSO Symposium provides relevant content to the multiple store operator segment. The symposium includes multiple networking opportunities for MSOs and access to the ASRW show floor throughout the event.

Sponsorship opportunities for the MSO Symposium are limited and are selling quickly, with 13 sponsors confirmed to date: Enterprise Rent-A-Car, UniCure Spraybooths, Nissan, Universal Technical Institute, Garmat USA, BASF, DuPont Performance Coatings, CCC Information Services, Car-O-Liner, Mitchell, BB&T Capital Partners, ABRA Auto Body & Glass, and Service King Collision Centers. It is produced by ASA, NACE and Symphony Advisors, and will again be facilitated by Matthew Ohrnstein of Symphony Advisors.

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