Upon enrollment in the optional program, shops go through a performance analysis determining areas of weaknesses and opportunities for improvement including production management, marketing, sales, customer service, financial management, HR management, and technical proficiency. Shops receive in depth improvement plans, KPI dashboard, and alerts when performance slips below goals and timelines. Unlike industry programs that use shop rating to penalize shops, through the Assured Performance program, participants are actually rewarded and use the confidential rating and ranking for self evaluation and blind benchmarking with similar businesses, according to a company press release.
Also according to this press release, shops now have an independent and confidential source to help monitor and improve their performance based upon KPI’s and business practices that are in their best interest for efficiency and profitability. Shop performance information is confidential, never shared with third-parties, and is only accessible by the participating shops who elect to enroll in the optional program. The Assured Performance business performance program is designed for independent and dealership body shops. Already, nearly 1,000 dealership body shops are enrolled in the program.
“Our 5-Star program is driving shops to levels of performance previously unimaginable. Our shops are already in a league of their own because they are technically compliant to perform advanced repairs,” stated Michael Quinn, Executive Vice President of Assured Performance. “Now we are empowering them to further distinguish themselves in their marketplace by focusing on proven best practices, KPIs, and financial performance.”
The press release also stated that Assured Performance has built and launched these business development services to ensure that the entire Assured Performance Certified Repair Network is both the most advanced repair capable and the most efficient and effective shops, and representing the best repair choice in every market.
“A shop can be technically capable, but if they are not a healthy business, they are not the best choice as a Collision Repair Provider,” stated Aaron Clark Vice President of Technical Compliance. "We are doing what it takes to make sure our Certified shops are also the best performing businesses in the industry!"