“This building is a testament to our continued commitment to providing our customers with unsurpassed service when they need us most,” said Doreen Spadorcia, executive vice president of Travelers Claim Services.
Travelers Claim University is the first insurance training facility to receive the Chief Automotive Fuzion Vehicle Repair and Sectioning System as part of the auto appraisal lab. This equipment will help teach auto appraisers how to properly read vehicle diagnostics and measure for damage, and how structural repairs on vehicles can be accomplished with precision accuracy.
“Claim University is an investment in the skills of our people that helps us stay in-synch with a changing environment,” said Spadorcia. “As vehicle technology becomes more sophisticated and construction techniques continue to evolve, we must ensure our claim professionals are proficient on the latest advances.”
Approximately 8,500 front-line employees will attend the university each year for hands-on training in auto, property, heavy equipment or liability claim appraisal. Another 8,500 or more will be trained each year through virtual learning and distance learning. It replaces Travelers’ decentralized training program and will help the company attract and retain highly trained, talented and motivated claim professionals.
“Hands-on training gives our claim professionals the skills they need to fully understand the complexities of auto, property and equipment estimating, including any unique circumstances and hidden damages that may exist,” said Spadorcia. “When our representatives estimate with confidence and follow through with well-executed claim management and a commitment to service, the entire claim process is much more positive for our customers.”
In addition to the key labs, the facility includes eight classrooms to accommodate nearly 300 students; a 400-seat auditorium; virtual training rooms; distance learning capabilities via Travelers’ Intranet; study rooms; media center and reference library; in-house workshop to build and refurbish training displays; and numerous smaller-scale mock-up demonstrations to support material identification, damage reparability, and installation procedures.
Travelers Claim University enrolled its first class of adjusters March 12. A grand opening event was held April 24.