The recipients were determined based on Enterprise’s Automated Rental Management System (ARMS®) data, which tracks how long a replacement vehicle is rented to collision center customers and is considered a proxy for vehicle repair time. Daren Pierse and John Bock from Axalta Business Council member Arizona Collision Specialists LLC received the first award, earning the lowest LOR among multi-shop operators. The second award went to Kris and Becky Goodrich of Goodrich Auto Works for the lowest LOR among Axalta Business Council single-shop operators.
“When you can get a customer into their repaired vehicle faster, this helps gain their trust and significantly helps collision repair centers maintain growth for the long-term,” said Frank LaViola, assistant vice president of collision industry relations at Enterprise Rent-A-Car and an advising member of Axalta Business Councils. “Arizona Collision Specialists and Goodrich Auto Works have demonstrated an outstanding commitment to expediting the vehicle repair process, which has helped them build strong relationships with customers and insurance partners alike.”