(l to r) David Byers, CEO of CARSTAR Auto Body Repair Experts, Frank LaViola, AVP of Enterprise Holdings, Inc., Dan Young, SVP of Insurance Relations, CARSTAR Auto Body Repair Experts, David James, VP of Marketing, CARSTAR Auto Body Repair Experts, Ernie Laky, VP of Purchasing, CARSTAR Auto Body Repair Experts
Through the partnership, CARSTAR is able to leverage Enterprise’s extensive network of neighborhood car rental locations, its low-mileage, well-maintained vehicles and Enterprise’s Automated Rental Management System (ARMS®) applications for customers in need of transportation while their vehicles are being repaired.
“Enterprise has partnered with collision repair centers and insurance companies for more than 50 years to help customers whose cars have been damaged or stolen,” said Mary Mahoney, Vice President, Insurance Replacement for Enterprise Rent-A-Car. “Partnerships with organizations like CARSTAR are important to Enterprise’s success in the replacement rental segment and further complement our collaborations with insurance companies. We look forward to strengthening our role within the collision repair industry as the preferred car rental partner to the CARSTAR network and its customers.”
CARSTAR, which just celebrated its 25th anniversary, has repaired more than 4,000,000 vehicles and delivers a repaired vehicle every 30 seconds. With more than 430 independently owned and operated stores across the United States and Canada, it offers a nationwide warranty and 24/7 accident assistance. When an accident occurs, CARSTAR sends the tow truck, contacts the consumer’s insurance company, arranges their rental car and repairs their vehicle.
“We are focused on providing the highest level of customer service, and one critical element of that is getting them back on the road to work and their families in a quality rental car,” said David Byers, CEO of CARSTAR Auto Body Repair Experts. “Partnering with Enterprise Rent-A-Car allows us to provide world-class rental car service to our customers and our store owners.”
In addition, CARSTAR will have access to Enterprise’s ARMS® technology, a free online platform that allows collision repair centers to book rental reservations and send vehicle status updates to insurance partners and customers. ARMS data helps collision repair centers increase operating efficiencies, enhance customer service and streamline communications with insurance companies and customers. Through ARMS, repair centers also can track, measure and forecast labor needs, and generate monthly reports.
To learn more about Enterprise Rent-A-Car, visit www.enterprise.com