Dale Delmege

The dealer owner where we buy most of our parts for a certain line of cars approached us with a proposition. In return for an extra discount on parts, he wants us to pass along customer names as new car sales prospects. Anything wrong with that?

We never had DRP relationships and have heard horror stories about them. But some days it seems we need to become a DRP shop just in self-defense. How do you make the decision?

When I see a problem and bring it to the attention of the manager responsible they never seem to have an immediate answer that makes any sense. I’m beginning to wonder if I have the right people.

We never had DRP relationships and have heard horror stories about them. But some days it seems we need to become a DRP shop just in self-defense. How do you make the decision?