"Mike brings a wealth of experience in the insurance, salvage and collision industries in all facets of the APD claims cycle," said Barry Barbee, executive director of AR.Direct. "We are extremely fortunate to have Mike Cassata on board in a technical advisory and industry relations role at AR.Direct. We are proud to be a process leader in salvage returns, total loss compliance tools, APD claim support, vehicle donations and auction platforms."
Prior to joining AR.Direct, Cassata served in numerous leadership roles at AMICA Insurance.
Cassata has been speaking at industry events spreading the word about customer service, DRP relationships, the importance of proper photo and file documentation, servant leadership, team building and pre and post scanning. According to AR.Direct, he is working with AMi, developing DRP-centric classes focusing on Customer Service, Making the Most of Your DRP Relationships and Salvage Handling for DRP partners. Cassata’s company, Hammer Insights, welcomes additional opportunities and speaking engagements.
"Hammer Insights is very excited about our relationship with ARD," Cassata said. "I invite all of my industry friends and colleagues to take a close look at what ARD has to offer. Barry Barbee has put together a very capable and knowledgeable staff to assist with the evaluation and claims process. I am looking forward to representing ARD at industry events and to assisting them with technical claims processes."
Cassata is a past president of Greater Rochester Autobody Craftsmen Guild and founding member and former chair of the Rochester ICAR Committee. He is also a member of the National Auto Body Council, the WIN Network, and is a CIC Gold-pin member.