“The AutocheX Premier Achiever Awards’ winners exemplify the level of excellence all shops should aspire to,” said Paul Rosenstein, vice president of product management at Mitchell International. “Specifically, these repair shops have gone above and beyond to honor their commitment to their customers to deliver the industry’s best service on a daily basis.”
Winners of the 14th annual 2015 AutocheX™ Premier Achiever Awards come from the U.S. and include collision repair shops of all sizes. The recipients are being honored for consistently receiving high customer satisfaction scores as measured, either independently or as part of an insurance-sponsored repair program, by Mitchell’s AutocheX customer satisfaction solution.
“We love being able to know how our customers feel about the repair process,” said Mike Cebollero of Sierra Auto Body in Grass Valley, CA. “ A collision is a big disruption to their lives. We try very hard to minimize the disruption to their daily routine while we repair their vehicles. It's nice to know through the AutocheX surveys that our process is working for our customers.”
The Mitchell AutocheX program surveys customers from the 7,500 shops actively participating in the program. Customers are asked to rate their overall experience in terms of customer service and satisfaction among other experience-related questions.
“With AutocheX, our customers are able to honestly and openly share their thoughts about their repair experience,” said Rosenstein. “The program serves as a neutral platform for our customers to voice any concerns and enables the body shop to identify customer service and experience shortcomings in a timely manner.”
Since the program was launched in 2002, Mitchell has presented over 4,000 AutocheX Premier Achiever Awards to collision repair facilities.
For more information, visit www.mitchell.com.