Monday, 13 July 2015 22:56

Axalta Presents Collision Repair with Mike Anderson

Axalta Coating Systems hosted a Refinish Performance Management (RPM) seminar titled, Collision Repair with Mike Anderson in early July. The recent daylong event, presented by collision industry consultant and advocate Mike Anderson, covered a variety of topics including the state of the industry, positioning your body shop, customer service, customer service index (CSI) and best practices in scheduling and parts management.

Jonathan Purifoy, Axalta Strategic Selling Manager spoke on leadership and the importance of establishing and nourishing a loyal and encouraging support system.

“I have been in the industry for more than 30 years and I have never seen things changing at such a dramatic speed.”

“Over the past few years, our industry has evolved so much,” said Gary Gardella Jr., Owner of Country Line Auto Body located in Howell, New Jersey. “There is a lot of information, trends and statistics for a business owner to keep track of and you can easily get lost in the mix of it all. I appreciated the seminar that Axalta offered. Mike Anderson spent time explaining the state of the industry. This discussion was worth the day out of the business alone. We hit on great topics like scheduling, CSI, parts and even leadership.”

“I have been in the industry for more than 30 years and I have never seen things changing at such a dramatic speed,” said Anderson. “It is imperative for a shop to thrive and not just survive. It is important for body shop personnel to understand that they must attend training events to stay ahead of the curve so they can win! I am honored and privileged to be able to present this type of material on behalf of Axalta.”

Axalta offers RPM training sessions led by industry experts across the U.S. and Canada. Axalta also offers eLearning courses online through the Axalta Learning Campus, which allows flexibility when creating a training module based around the technician's schedule. The modules cover topics such as customer service; repair planning; repair, body and paint activities; production and financial administration.

To learn more, visit http://www.axaltacs.com/corporate/en_US/products-customers/customers/Refinish.html.

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