On Wednesday, February 17, the Automotive Service Association (ASA) hosted an online demonstration and press conference on a new tools resource, created in conjunction with the Alliance of Automobile Manufacturers. Donny Seyfer, ASA Chair, conducted the information webinar about the new OEM Resource Center, a project that began several years ago.
On Thursday, February 18, the Women's Industry Network (WIN) hosted "Why WIN? An Introduction to the Women's Industry Network" to explain WIN's mission, how WIN engages women, why the industry needs WIN and how to get involved.
Audra Fordin, owner/operator of Great Bear Auto Repair and Auto Body Shop in Flushing, NY
Autobody News spoke to Audra Fordin, owner of Great Bear Auto Repair in Flushing, New York about the body shop she has run since 1997.
It's safe to say that every shop owner in the country is well aware of the enormous need for qualified collision repair professionals—from body technicians, painting technicians, estimators and even front office personnel. With fewer technical school programs in our high schools and colleges and a lack of alternative training programs, we’re not currently creating enough new employees to accommodate the need.
There are a handful of businesses out there that praise bad weather and celebrate when the big one hits, while most of us cower in fear and prefer staying home. Meteorologists, roofers, storm window companies, and of course, body shops, benefit when different degrees of storms hit all ends of our country.
Autobody News talked to Barry Jost Sr., general manager of Jost Garage in New Jersey, about the fourth-generation family business. Established by Wesley Jost in 1923, Jost Garage started as a Studebaker dealership in Long Island, New York.
Providence Auto Body's owner, John Petrarca, still operates the family-run business he established more than 30 years ago in Rhode Island.
David Osburn “Ozzy," the collision center manager at SouthWest Auto Group
In all industries, there are sworn by marketing practices that will eventually become archaic, due to emerging technologies and other factors. Like anything else, times change and things that were working 10-15 years ago are no longer the best path to take.
I find it interesting that after years of being labeled as the “Lean Process Guy” you less frequently see articles by me on the subject of “Lean” as of late. It is not that I don’t still enjoy Lean and Theory of Constraints, in fact I can still “geek out” and talk about it for hours. The fact is, is that I created my business to help collision repairers not only survive in these challenging times, but to thrive, and right now what shops need even more than process methodologies is to learn to get out of their own way!
December 31 may have marked the end of a new calendar or fiscal year, but there remained a lot of “unfinished business” at the end of 2015 that will spill over to this new year. Here are four statements heard in the past year that highlight continuing activity that will play out in the year ahead.
Even though most collision repair shops understand the importance of creating a positive customer experience, many continue to unknowingly place themselves and their customers in the uncomfortable situations that poor communication commonly creates. I don’t know how many times I have witnessed this scenario; a customer shows up on Friday afternoon to pick up their repaired vehicle and upon being presented with the bill, exclaims, “I didn’t know I had a $500 deductible!” Invariably, these awkward situations always seem to occur with an office full of other customers!
According to Mike Swift, President of the Automotive Recyclers Association (ARA), ARA is jumping into the new year feet first as they explore some very important issues impacting their industry.