Dusty Brown

Located in Zanesville, Ohio, Brown's Body Shop has 15 employees, including two students who work there part-time

Saturday, 05 March 2016 00:10

How to Hold People Accountable

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There is a lot to know about motivating and keeping an engaged work force.

Here are some tips that will get you started in the right direction and keep your team doing the right things in order to win:

Customer Svc 1

Nancy Friedman is known throughout the country as the Telephone Doctor, but she is also a keynote speaker for large automotive companies and a customer service consultant for big corporations. She takes businesses of all sizes that are dropping the ball when it comes to basic customer service and turns them into thoroughbreds. Her clients include CARSTAR, Big O Tires, Goodyear, Tire Pro, Midas, and many other well respected automotive companies around the country.

Viewing Fig 11, you will see that the rivet is solid. Like the SPRs, solid rivets need to have access to the backside of the panel. Unlike SPRs, a specific size hole is needed. Solid head shape for solid rivets comes in many forms.

Recently, I was conducting the I-CAR Steel welding certification test at a collision repair center when I saw a 2014 BMW 3 Series having a quarter panel being installed. The tech was welding in the quarter panel instead of using glue and rivets. I asked the tech if he had the OEM replacement procedures, which he produced from his tool box. I showed him that the proper procedure was to rivet and glue the quarter panel in See accompanying photos for the proper installation method and recommended tools.

Tuesday, 01 March 2016 21:50

Kool Tools from SEMA 2015

Three years ago, Kye Yeung and I walked the floors of the 2012 SEMA show looking for new products that most of us never get a chance to see. When we made a presentation at the Collision Industry Conference, the presentation became an instant hit among the audience. So, for the third year in a row, we walked the floor at SEMA 2015 looking for things that were unique and would make life in the body shop a little easier.

During a recent industry event at which automakers discussed some of the complexities of making collision repairs to their new vehicles, a shop owner asked the OEMs a decidedly more business than technical question: Are you working to come up with realistic labor times for the repair operations on these vehicles?

Wednesday, 24 February 2016 20:31

CREF Makeover Grant Receives Its Own Makeover

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In 2009, the Collision Repair Education Foundation (CREF) founded its Ultimate Collision Education Makeover Grant. Since then, over $3 million in cash and in-kind donations have been awarded to collision repair training programs to help supply them with the tools, equipment and training necessary for their students' education.

The mass shooting in San Bernardino, CA, in December in which a health department employee (along with his wife) shot and killed 14 of his co-workers at a holiday party occurred just 80 miles from business attorney Cory King’s law firm. So a month later when he was scheduled to discuss human resource issues at the quarterly Collision Industry Conference (CIC), King knew workplace violence was a logical if unpleasant topic on which to focus.

20 years ago in the collision repair industry (March 1996)
The name Jeff Silver is synonymous with I-CAR. As executive vice president, Jeff has spent the last 11 years of his life helping to build I-CAR into the premier technical training organization in the collision repair industry. On his watch, Jeff has guided I-CAR into the international arena, forming coalitions with groups in Canada and New Zealand and opening talks with groups in the Far East. He recently decided to leave I-CAR and start his own collision repair business, but will remain with I-CAR for six months to help make his successor’s transition as smooth as possible. Jeff leaves big shoes to fill. He has done much to improve the collision repair industry, and we wish him well.