Mike Orso

Mike Orso, owner of Nick Orso's Body Shop and Service Center and president of NY State Auto Collision Technicians Association

Utah Shop Focuses On OEM Certifications & Educating Customers About Parts

The family-owned business in Salt Lake City, Utah was founded by Karl Otto Schmidt in 1936


Karl Schmidt has managed Go Collision Repair’s body shop in Salt Lake City, Utah since 2007. The family-owned business was founded by Karl Otto Schmidt in 1936, and is currently owned by Walter Schmidt. Autobody News spoke to Karl about the importance of OEM certifications and how he educates customers about the difference in parts.

Dusty Brown

Located in Zanesville, Ohio, Brown's Body Shop has 15 employees, including two students who work there part-time

Saturday, 05 March 2016 00:10

How to Hold People Accountable

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There is a lot to know about motivating and keeping an engaged work force.

Here are some tips that will get you started in the right direction and keep your team doing the right things in order to win:

Customer Svc 1

Nancy Friedman is known throughout the country as the Telephone Doctor, but she is also a keynote speaker for large automotive companies and a customer service consultant for big corporations. She takes businesses of all sizes that are dropping the ball when it comes to basic customer service and turns them into thoroughbreds. Her clients include CARSTAR, Big O Tires, Goodyear, Tire Pro, Midas, and many other well respected automotive companies around the country.

Viewing Fig 11, you will see that the rivet is solid. Like the SPRs, solid rivets need to have access to the backside of the panel. Unlike SPRs, a specific size hole is needed. Solid head shape for solid rivets comes in many forms.

Recently, I was conducting the I-CAR Steel welding certification test at a collision repair center when I saw a 2014 BMW 3 Series having a quarter panel being installed. The tech was welding in the quarter panel instead of using glue and rivets. I asked the tech if he had the OEM replacement procedures, which he produced from his tool box. I showed him that the proper procedure was to rivet and glue the quarter panel in See accompanying photos for the proper installation method and recommended tools.

Tuesday, 01 March 2016 21:50

Kool Tools from SEMA 2015

Three years ago, Kye Yeung and I walked the floors of the 2012 SEMA show looking for new products that most of us never get a chance to see. When we made a presentation at the Collision Industry Conference, the presentation became an instant hit among the audience. So, for the third year in a row, we walked the floor at SEMA 2015 looking for things that were unique and would make life in the body shop a little easier.

During a recent industry event at which automakers discussed some of the complexities of making collision repairs to their new vehicles, a shop owner asked the OEMs a decidedly more business than technical question: Are you working to come up with realistic labor times for the repair operations on these vehicles?

Wednesday, 24 February 2016 20:31

CREF Makeover Grant Receives Its Own Makeover

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In 2009, the Collision Repair Education Foundation (CREF) founded its Ultimate Collision Education Makeover Grant. Since then, over $3 million in cash and in-kind donations have been awarded to collision repair training programs to help supply them with the tools, equipment and training necessary for their students' education.