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Thursday, 30 September 2004 17:00

When insurers come for you, will anyone be left standing?

Written by Dick Strom

One notable feature, common to many European landscapes, is castles and similar fortifications on distant hilltops. For many early peoples, these were their only means of resistance - the only thing that stood between them and certain enslavement, death, or much worse at the hands of marauders, warring factions, or conquering nations.
 

Thursday, 30 September 2004 17:00

CCRE Step up to the Plate annual convention

Written by Dick Strom

CCRE Update

A wise person once said that if you are a collision shop owner who wants to purchase or learn about the new equipment, go to the trade show. But if you want to learn how to make money to pay for that new equipment, attend the CCRE's "Step Up To The Plate" Annual Convention, held at the Las Vegas Imperial Palace on November 4, 5, 6, 2004. This will be CCRE's biggest and best event yet. Check out the following lineup of pertinent seminars and their key speakers. 

Friday, 31 December 2004 17:00

Collision repairers are on a roll

Written by Dick Strom

My parents were communicators - the kind that communicated more by their actions than by mere words. Needed correction was meted out quickly and in accord with the offense, and life was idyllic as long as we stayed within the well-established, well-known family parameters. But as a constant reminder lest one of us urchins challenge their authority, a leather strap hung from a nail on the left side of the doorway to our one and only indoor bathroom.

Friday, 31 December 2004 17:00

Shops discuss expert witnessing; third-party inspections

Written by Dick Strom

CCRE Update from NACE

The Coalition for Collision Repair Excellence Annual Convention, held in Las Vegas during NACE, far surpassed any previously held. Following a Thursday morning closed-door session for CCRE members only, attorney David Wattel presented a very convincing case for educating attorneys and consumers in pursuing insurers for proper repair of vehicles, and for collecting at least inherent diminished value. 

Monday, 28 February 2005 17:00

Insurers will gobble up any concessions repair shops make

Written by Dick Strom

"There's a sentiment in this business that has surfaced among the body shop owners who've been victimized by the current trends of commerce. While there are quite a few valid complaints with regard to direction of work, interference with the business of independent body shops, and manipulation of pricing and bids - all of which are very valid and in some cases actionable - there's a thread of entitlement that accompanies that state of mind… some shop owners declare that they have a right to a profit, which is fundamentally wrong. 

Tuesday, 30 November 2004 17:00

The constancy of change and the costs of appeasement

Written by Dick Strom

The collision repair industry is no stranger to change - precious little of it benefitting us. But though change is inevitable, even necessary, we each may have more sway than we realize in whether it bruises us, buries us, or benefits us. 

Monday, 28 February 2005 17:00

Insurers and their partners publicly expose themselves

Written by Dick Strom

It's time for another installment of Barons In The Buff, a collage of candid quotes from the mind-trust of insurance industry wisdom. Barons In The Buff simply quotes some of the stand-alone statements of present day insurers, of those who once walked in their shoes, and of those who must deal with them daily. We trust you will find these quotes entertaining and educational. Occasional clarifications are enclosed in ( ) or [ ]. Now sit back, read and enjoy… it's your turn to laugh… and consider. 

Sunday, 31 October 2004 17:00

What it takes to be the ideal insurance company

Written by Dick Strom

It's been said that only one with a death wish discusses politics or religion - subjects on which even the Homer-Milquetoasts among us are quick to express strong opinions. But I can't resist: I hate politics! Especially I hate that which is passed off as presidential election-year politics. Every four years we are again immersed in this mud-slinging, mud-wrestling pit for political advantage. There is no "below the belt" rule in politics. If "all is fair in love and war," it's tenfold dirtier in political debates American-style. 

Thursday, 31 March 2005 17:00

Shops and associates speak about state of industry

Written by Dick Strom

Most of the following quotes about the state of the collision repair industry were sent to me over the past year by shop personnel. Others were gleaned from industry periodicals. 

Saturday, 30 April 2005 17:00

VW Golf owners experience nightmarish auto body repair

Written by Dick Strom

The owners of this 1999 VW Golf GLS-TDI were irritated, and rightfully so, at their whole sour, frustrating repair experience at a Northeast Georgia collision shop they'd entrusted to repair their vehicle. They have filed their experience in their personal files as "Our Golf Nightmare."