Tuesday, 25 April 2017 18:49

Mike Anderson Debuts Seminar on 100% Disassembly, Parts Mirror Matching

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Mike Anderson debuts 100 Disassembly Parts Mirror Matching seminar

 

During AASP/NJ's 2017 NORTHEAST Conference and Tradeshow, Mike Anderson of Collision Advice presented a seminar on "100% Disassembly and Parts Mirror Matching" for the first time ever.

Designed as a four-hour class, Anderson's brand new session was condensed to just over an hour. Despite it being the last session of the day, the presenter began with the energy and enthusiasm that have come to be synonymous with the name "Mike Anderson."

 

Noting that "shops say they are doing 100% disassembly, but they really only do about 80%," Anderson dove into the benefits of 100% disassembly. Locating all damage and parts in the beginning means one estimate and one parts order, thus minimizing the stress and chaos caused by repeatedly starting and stopping the repair process.

 

In addition to reducing last minute rush orders and accompanying fees, the benefits of 100% disassembly include minimizing supplements, improving CSI, ensuring on-time delivery, and enhancing the efficiency of the mirror matching process. Anderson pointed out, "It costs $100 in manpower each time you have to order parts. It's cheaper to do it right the first time."

 

By performing 100% disassembly at the beginning of the repair process, shops can identify all critical parts and ensure they arrive before the repair begins. This eliminates the stop and start process which makes technicians inefficient, and it can also improve a shop's sales per technician. It's also a great way to get paid easier because the part has already been removed when the insurance adjuster comes out, showing the validity of your R&I item on the estimate.

 

Sharing some tips for implementing 100% disassembly, Anderson stressed that it begins by working with your technicians to determine why they would R&I something. He stressed the need to be respectful during this conversation and to create mutual understanding.

 

Next, shop owners should make a list and check it twice to ensure they've R&I'd everything for access to control points for measuring, to restore corrosion protection, to set up and measure, and to perform the repair. Anderson confirmed that shops who've implemented 100% disassembly have seen improved performance and reduced cycle time. "We made the difference by evoking a thought process, developing a culture they could buy into, and starting a discussion with shop employees. That discussion was valuable because it created an 'a-ha moment.' My goal today is to create an 'a-ha moment' for each of you that you can share with your teams."

 

Defining the need to R&I for access to repair a vehicle, Anderson noted, "It is not uncommon to have to remove a vehicle component to gain access to perform a repair on a damaged panel." Some of the examples provided included R&I a door to repair the door when the door post is damaged, R&I a wheel to gain access to remove the splash shield, and R&I the trunk trim to perform a repair from inside the quarter panel.

 

Anderson continued to identify the R&Is needed for access to install jigs and fixtures, to anchor a vehicle for measuring and structural pulls, for access to control points and reference points for the structural diagnosis/measuring process, to inspect for hidden damage, and for discovery of non-reusable and/or broken parts, also describing the symbols each manufacturer uses to identify non-reusable parts that must be replaced during the repair process.

 

Looking at R&I for safety, Anderson pointed out, "There are several components that may need to be removed during the repair process as they are safety related components. Most, if not all, OEMs state that you should not perform any welding, grinding, heating, vibrating, hammering or any task that may cause an impact in the vicinity of safety parts." He discussed why technicians can't weld near electrical components and why seatbelts may need to be removed. He also noted that it may be necessary to remove speakers to avoid attracting metal shavings since speakers have magnetic components.

 

Anderson emphasized, "Make sure your estimate reflects what you are actually doing to the vehicle and list everything you R&I on your estimate, adding notes to explain the reason. If you don't do 100% disassembly, you're leaving things off the estimate."

 

As he concluded the portion of the seminar focused on disassembly, Anderson identified reasons for R&I'ing components for external paint and refinish purposes, for internal paint and refinish, for access to dress welds, for protection during the repair process, and for access to reset/reprogram electronic components. It may also be necessary to R&I a part to gain access to another part, to access the battery, or for cleaning and removal of prior molding and decal adhesive.

 

Moving on to Parts Mirror Matching, Anderson observed, "It has been proven that the best time to determine if an incorrect part has been received or if the new part has been damaged is when that part actually arrives on-site and is received. Too often, a technician will be ready to perform the repairs only to discover that the part is incorrect or damaged. Thus, repair delays are incurred. Therefore, it is important that all parts are mirror matched (comparing the old part to the new part) immediately upon arrival and receipt of the part. In order for the parts department to do this in a timely and efficient manner, it is critical to have all of the damaged parts in ONE common place. Technicians cannot mirror match unless you do 100% disassembly. It's not rocket science --- it's setting your technicians up to win!"

 

Shops should set up a receiving area with a parts mirror matching table with damaged parts sitting on rolling racks by repair order. Non-damaged parts can be separately stored on a cart or in a tub, and when critical parts are received, they should be compared to the original damaged parts.

 

Assuming $50,000 per month in sales per technician and a gross profit of 43% results in $21,500 per month in gross profit per technician. If a technician works 180 hours in a month, the gross profit per technician is $119.44 per hour. Anderson urged shop owners to include line notes on their estimate as to why R&I was performed, taking and labeling photos to match each line. He also stressed the importance of using correct terminology to avoid being told "work billed, not performed."

 

In his call to action, Anderson urged attendees to do this WITH their teams, not TO their teams. Work with technicians to ensure that they R&I for everything, and audit them to ensure it is being done correctly. It takes 30 days to create a habit, but creating as habit takes up to 80 days if employees don't work weekends. Anderson also emphasized how critical it is for shops to research OEM procedures in every repair.

 

In closing, Anderson noted, "There are times when you can't R&I, but that should be the exception, not the rule. This system works, regardless of shop size - I've never found a shop that wasn't more successful with 100% disassembly and parts mirror matching."

 

For more information about Mike Anderson and his informational seminars, visit www.collisionadvice.com.

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